Returns & Exchanges

At Officeworks Photos, we want you to love your custom home decor and personalized prints. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day return window to ensure your home looks its absolute best.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to select the item you wish to return, or contact our support team with your order number.

• 2.
  Document the Issue

  For damaged photo frames or printing errors, please upload a clear photo of the defect to help us process your replacement or refund faster.

• 3.
  Package Your Item

  Securely pack the item in its original protective packaging to prevent further damage during transit and attach the provided prepaid shipping label.

• 4.
  Receive Refund or Replacement

  Once our workshop inspects the returned item, we will either issue a full refund to your original payment method or ship out a brand new replacement.